Privacy Policy
Last updated: September 3, 2026
WE MADE SKIN operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a shopping experience (the "Services"). WE MADE SKIN is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information described here.
Personal information we collect or process
Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information, including inferences drawn from it:
- Contact details, including name, address, billing and shipping address, phone number and email address.
- Financial information, including payment card and financial account details, transaction details and payment confirmations.
- Account information, including username, password, security questions, preferences and settings.
- Transaction information, including items you view, add to your cart, purchase, return, exchange or cancel.
- Communications with us, including anything you include when contacting support.
- Device information, including your device, browser, network connection, IP address and other unique identifiers.
- Usage information, including how and when you interact with or navigate the Services.
- Colour requests, including the colour you select and the email address you submit with it.
Sources of personal information
- Directly from you, when you create an account, use the Services, or communicate with us.
- Automatically through the Services, including cookies and similar technologies.
- From our service providers, when they process personal information on our behalf.
- From our partners or other third parties.
How we use your personal information
- To provide, tailor and improve the Services, process payments, fulfil orders, arrange shipping and handle returns and exchanges.
- For marketing and advertising, such as sending promotional communications where you have opted in, and showing you relevant online advertising.
- For security and fraud prevention, to authenticate accounts and protect the Services.
- To communicate with you and provide customer support.
- For legal reasons, to comply with applicable law and respond to valid legal process.
How we disclose personal information
- With Shopify, vendors and other third parties who perform services on our behalf, such as payment processing, analytics, support, cloud storage and fulfilment.
- With business and marketing partners, who use your information in accordance with their own privacy notices.
- When you direct, request or otherwise consent to disclosure to a third party.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction, to comply with legal obligations, or to protect and defend our rights and those of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and the rights you may have, see Shopify's consumer privacy policy.
Third party websites and links
The Services may link to websites operated by third parties. We do not control and are not responsible for the privacy or security of those sites; please review their policies before using them.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion.
Security and retention
No security measures are perfect or impenetrable and information sent to us may not be secure in transit. How long we retain personal information depends on factors such as whether we need it to provide the Services, comply with legal obligations, resolve disputes or enforce our agreements.
Your rights and choices
Depending on where you live, you may have rights to access, delete, correct or receive a copy of your personal information, and to manage your communication preferences. You can unsubscribe from promotional emails at any time using the link in those emails. If you reside in the UK or European Economic Area, you may also object to or restrict processing and withdraw consent where we rely on it. These rights are not absolute and may not apply in every circumstance.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.
International transfers
We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the UK or European Economic Area, we rely on recognised transfer mechanisms such as Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy here and update the "Last updated" date.
Contact
For questions about our privacy practices, or to exercise any of the rights available to you, email us at us@wemadeskin.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.